Shipping Policy

Last Updated: July 4, 2024

This Shipping Policy applies to all orders delivered within Canada.
We aim to offer a clear, reliable, and transparent shipping experience for Canadian customers.

1. Shipping Costs

Standard shipping within Canada is free on all orders.
There are no additional handling or processing fees charged at checkout.

2. Processing & Delivery Times

  • Processing time: 1–2 business days
  • Estimated delivery time: 3–5 business days after dispatch
  • Order cut-off time: 12:00 PM (local Canadian timezone — e.g., EST/PST)

Each piece is thoughtfully designed in Canada, with production carefully managed through our international fulfillment partners to ensure consistent quality and reliable delivery.

Delivery times may vary due to Canada Post or courier volume, weather conditions,
remote-area routing, or other local factors.

Once your order has shipped, you will receive an email containing your tracking link.

3. Customs & Import Fees

Orders shipped from our international fulfillment centers may be subject to Canadian customs duties, GST/HST, or import fees. If these charges apply, they are the responsibility of the customer.

4. Address Changes

If you need to change your delivery address, please contact us within 24 hours of placing your
order.
After dispatch, address changes can no longer be made.

5. Order Cancellations

You may cancel your order before it has been dispatched.
After shipment, cancellations are no longer possible.
However, items may still be returned per our Refund Policy.

6. Delayed or Damaged Deliveries

If your parcel is delayed or arrives damaged, please contact us:

Email: info@olivia-fortin.ca

For damaged parcels, please include clear photos so we can resolve the issue promptly.

Under Canadian consumer protection rules, customers may be entitled to remedies if items
arrive damaged or defective.

7. Customer Support

Customer Service Hours: Monday–Friday, 9:00 AM – 3:00 PM (EST) (local Canadian timezone — e.g.,
EST/PST)
Email: info@olivia-fortin.ca

Support is operated from Canada, with dedicated English-language assistance
for Canadian customers.

8. Company Information

This online store is operated by:

[NOG INVULLEN: officiële bedrijfsnaam], [NOG INVULLEN: rechtsvorm]
Registration Number: [NOG INVULLEN: registratienummer]
Business Address: [NOG INVULLEN: bedrijfsadres]

For return instructions, please refer to our Refund Policy.